Refund Policy
Here is a professional Refund Policy for Timecups.store:
Refund Policy for Timecups.store
Effective Date: [Enter Date]
At Timecups.store, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
-
The item is defective, damaged, or incorrect upon arrival.
-
The item is returned in its original condition, unused, and with all packaging intact.
-
The refund request is made within [X] days of receiving the product.
2. Non-Refundable Items
Certain products are not eligible for refunds, including:
-
Personalized or custom-made items.
-
Digital downloads or software products.
-
Items purchased on clearance or final sale.
3. Refund Process
To request a refund, please follow these steps:
-
Contact our support team at [Your Email] with your order number and a description of the issue.
-
If applicable, provide clear photos of the defective or incorrect item.
-
Once approved, return the item to our designated return address.
-
After inspecting the returned item, we will process your refund within [X] business days.
4. Late or Missing Refunds
If you haven’t received a refund yet, please:
-
Check your bank or payment provider for processing delays.
-
Contact your credit card company, as refunds may take time to reflect.
-
If the issue persists, contact us at [Your Email].
5. Exchange Policy
We allow exchanges for defective or incorrect items. If you need an exchange, contact us at [Your Email] before returning the product.
6. Shipping Costs
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
Shipping fees are non-refundable.